Shipping policy

SHIPPING POLICY

Last Updated: 20 November 2025

1. OVERVIEW

At Zero Praise, we are committed to delivering your premium fitness apparel in a timely and professional manner. This Shipping Policy outlines our shipping practices, timeframes, and costs.

2. PROCESSING TIME

2.1 Made-to-Order Products: All Zero Praise products are made-to-order using print-on-demand manufacturing. This means each item is created specifically for you after you place your order.

2.2 Standard Processing: Orders are typically processed and manufactured within 2-7 business days from the date of order confirmation. Business days are Monday to Friday, excluding Australian public holidays.

2.3 Peak Periods: During promotional periods, holidays, or high-volume sales events, processing times may be extended. We will notify you of any significant delays.

2.4 Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. SHIPPING LOCATIONS

3.1 Domestic Shipping: We ship to all addresses within Australia.

3.2 International Shipping: We currently ship to the United States, United Kingdom, and other select international destinations. Available countries are displayed at checkout.

3.3 Restricted Locations: We do not ship to PO Boxes for certain products. If your delivery address is a PO Box, please verify at checkout that your selected products can be delivered to this address type.

4. SHIPPING METHODS AND TIMEFRAMES

4.1 Australian Domestic Shipping:

  • Standard Shipping: 5-10 business days after dispatch
  • Express Shipping (where available): 2-5 business days after dispatch

4.2 International Shipping:

  • United States: 7-14 business days after dispatch
  • United Kingdom: 7-14 business days after dispatch
  • Other International: 10-21 business days after dispatch

Note: Shipping timeframes are estimates only and begin after the processing period. Actual delivery times may vary depending on your location, customs processing (for international orders), and carrier performance.

5. SHIPPING COSTS

5.1 Calculation: Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order weight/size.

5.2 Display: All shipping costs are displayed in Australian Dollars (AUD) and include GST where applicable.

5.3 Free Shipping Promotions: We may offer free shipping promotions from time to time. Terms and conditions will be specified for each promotion.

6. ORDER TRACKING

6.1 Once your order is dispatched, you will receive an email with tracking information and a link to track your shipment.

6.2 Please allow 24-48 hours after dispatch for tracking information to become active in the carrier's system.

6.3 If you have not received tracking information within 48 hours of your shipping confirmation email, please contact us at support@zeropraise.com.

7. DELIVERY

7.1 Delivery Attempts: Our shipping carriers will attempt delivery to the address you provided at checkout. If delivery cannot be completed, the carrier will leave a notice with instructions for redelivery or collection.

7.2 Signature Requirements: Some shipments may require a signature upon delivery. If you will not be available to sign, you may be able to arrange alternative delivery instructions with the carrier.

7.3 Delivery Address: Please ensure your delivery address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by you.

7.4 Safe Place Authority: By placing an order, you authorize the carrier to leave your package in a safe place at the delivery address if no one is available to receive it, unless you specify otherwise.

8. INTERNATIONAL SHIPPING - CUSTOMS, DUTIES, AND TAXES

8.1 Customs Clearance: International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

8.2 Import Duties and Taxes: For international orders, you (the recipient) are responsible for all import duties, customs fees, and taxes imposed by your country. These charges are not included in our product prices or shipping costs.

8.3 Customs Declarations: We will accurately declare the contents and value of your shipment on customs documentation. We cannot mark items as "gifts" or undervalue items to avoid customs charges.

8.4 Refused Shipments: If you refuse to pay customs duties or taxes and the shipment is returned to us, you will be responsible for the original shipping costs. Refunds for returned international orders will be processed in accordance with our Refund Policy, minus all shipping costs.

8.5 Delivery Delays: We are not responsible for delays caused by customs processing or local postal services in your country.

9. LOST OR DAMAGED SHIPMENTS

9.1 Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please:

  • Check with neighbors or building management
  • Verify the delivery address on your order confirmation
  • Contact us within 7 days at support@zeropraise.com

9.2 Damaged in Transit: If your package arrives damaged, please:

  • Take photos of the damaged packaging and product
  • Contact us within 7 days of delivery at support@zeropraise.com
  • We will arrange a replacement or refund in accordance with our Refund Policy

9.3 Carrier Investigations: For lost or damaged shipments, we may need to file a claim with the shipping carrier, which can take 7-14 business days to resolve.

10. UNDELIVERABLE PACKAGES

10.1 If a package is returned to us as undeliverable due to:

  • Incorrect or incomplete address provided by you
  • Multiple failed delivery attempts
  • Refusal to accept delivery
  • Failure to pay customs duties (international orders)

10.2 We will contact you to arrange reshipment. You will be responsible for paying the cost of reshipping the order.

10.3 If you do not wish to have the order reshipped, we will process a refund in accordance with our Refund Policy, minus the original shipping costs and any return shipping costs incurred.

11. ORDER MODIFICATIONS AND CANCELLATIONS

11.1 Before Processing: If you need to modify or cancel your order, please contact us immediately at support@zeropraise.com. We will do our best to accommodate your request if the order has not yet entered production.

11.2 After Processing Begins: Once an order has entered production (typically within 24-48 hours of order placement), we cannot guarantee that modifications or cancellations can be made.

11.3 After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may return the item in accordance with our Refund Policy once you receive it.

12. MULTIPLE ITEM ORDERS

12.1 Orders containing multiple items may be fulfilled from different locations and may arrive in separate shipments.

12.2 You will receive separate tracking information for each shipment.

12.3 Shipping costs displayed at checkout account for potential multiple shipments.

13. INCORRECT ITEMS

If you receive an incorrect item, please contact us within 7 days of delivery at support@zeropraise.com with:

  • Your order number
  • Photos of the item received
  • Description of the issue

We will arrange to send you the correct item at no additional cost and provide instructions for returning the incorrect item.

14. ADDRESS CHANGES

14.1 Before Dispatch: If you need to change your delivery address after placing an order but before it has been dispatched, contact us immediately at support@zeropraise.com. We will update the address if possible.

14.2 After Dispatch: Once an order has been dispatched, we cannot change the delivery address. You will need to contact the shipping carrier directly to request an address change, which may incur additional fees.

15. SHIPPING INSURANCE

15.1 All domestic Australian shipments include basic carrier liability coverage.

15.2 International shipments may have limited carrier liability. Additional shipping insurance may be available at checkout for high-value orders.

16. FORCE MAJEURE

We are not liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Pandemics or public health emergencies
  • Strikes or labor disputes
  • Carrier delays or service disruptions
  • Government actions or restrictions
  • War, terrorism, or civil unrest

17. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Under the ACL, if we fail to deliver products within a reasonable time or to the agreed delivery address, you may be entitled to remedies including cancellation and refund.

18. CONTACT US

If you have any questions about shipping or need assistance with your order, please contact us at:

Zero Praise
Email: support@zeropraise.com
Response Time: Within 24-48 hours
Location: New South Wales, Australia